Quality You Can Count On.

At Performance Contracting, our success is deeply rooted in the implementation of a robust and effective Quality Management System (QMS). Our QMS is designed to align with the internationally recognized ISO 9001 standard, ensuring that our processes and outcomes consistently meet the highest benchmarks for quality and customer satisfaction. This alignment is thoroughly documented in our Company Quality Manual (CQM), which serves as the foundation for maintaining and improving quality across all aspects of our operations.

Our Mission

Our people are the foundation of our success. Performance Contracting takes a proactive approach to quality by leveraging our QMS. We ensure excellence and customer satisfaction throughout every phase of the project lifecycle through comprehensive planning and ongoing training.

Our performance and execution are consistent across each of our product lines and operational locations. Performance Contracting provides a proven path in achieving operational efficiencies.

Quality Policy

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Our Steadfast Commitment

At Performance Contracting, we are committed to providing exceptional products and services that our customers have grown accustomed to expecting. By having a comprehensive QMS that fosters continuous improvement, it allows alignment with industry standards, stakeholder requests, applicable statutory and regulatory requirement(s), contractual obligations, etc. in addition to conforming to ISO 9001 standards. This commitment to quality is one of our core values and supports the organization’s strategic objectives.

A Comprehensive QMS

Our dedication to quality is supported by a comprehensive QMS that serves as the backbone of our operations. This system fosters continuous improvement while ensuring alignment with a wide range of essential factors, including:

  • Industry Standards: Maintaining compliance with best practices to meet and exceed market expectations.
  • Stakeholder Requirements: Addressing the unique needs and requests of customers, partners, and other key stakeholders.
  • Statutory and Regulatory Obligations: Ensuring adherence to all applicable laws, regulations, and guidelines.
  • Contractual Commitments: Delivering on promises and consistently meeting agreed-upon terms and expectations.
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Quality Management Principles 

Performance Contracting consistently works towards further refining its eight key quality principles as part of its continuous improvement process since they serve as the foundation of the overall QMS. This is because these principles play a vital role in determining the outcome of limiting rework while increasing customer satisfaction, revenue, market share, geographical footprint, etc. by providing a competitive edge. These principles include:

  • Customer satisfaction
  • Increased reputation
  • Project success
  • The best practices
  • Reduced rework
  • Evidence-based decisions
  • Increased productivity
  • Enhanced productivity

 

Our Commitment to Excellence

Fostering change through continuous innovation will lead to measurable accomplishments both in the present and future.

Chris Scheumack , Director of Quality
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Company Quality Manual & Individual Quality Plans

The Performance Contracting QMS is documented in the CQM, with the primary goal of providing guidance to employees and external stakeholders on the organization’s commitment to quality improvement. It also serves as a reference for the individual product line quality plans that fall under its scope.

These individual quality plans are tailored to the various product and service lines Performance Contracting provides to its customers and end users. They are designed to be project-specific, allowing stakeholder quality expectations to be discussed, incorporated, and agreed upon prior to the commencement of the contractual scope of work.

Both the CQM and the individual quality plans play a pivotal role in enabling Performance Contracting to consistently deliver the products and services that clients have come to expect.

 

 

Setting the Benchmark for Quality in Construction